Description
AI is transforming customer experience at an unprecedented pace. The AI Agent Blueprint reveals how leaders across customer service, CX, and AI transformation are deploying AI fast, scaling confidently, and achieving measurable business impact.
​Join fellow customer service leaders in Berlin on December 10th for an evening of conversation, connection, and inspiration.
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You’ll hear from industry leaders who are transforming customer experience with generative AI - plus enjoy drinks, canapés, and plenty of time to network.
​What to Expect:
​​​The Key Steps to Building your AI Agent: How to prepare, test, launch and scale and select the right tools for your business.
​​​Designing the Ideal Customer Journey: Find the right balance between AI automation and human support to exceed customer expectations.
​​​Real-world Success Stories: Hear firsthand how leading companies are shaping AI-powered customer journeys
​​​Our latest product updates as we move into 2026!
​​​Drinks, Networking & Live Q&A: Connect with peers, get your questions answered, and enjoy a relaxed evening with great food and drinks.
​Speakers:
​Declan Ivory, VP of Customer Support, Intercom, building Fin
​Mark Oldenburg, Interim VP Operations at Learnship
​Pawel Dorosz, Sr. Tech Operations Excellence Manager at Zalando
​Tina Gorka- Operations Lead at Ostrom
​Christine Zdelar- Director, Product Management, Intercom, building Fin
​​​Don’t miss your chance to stay ahead of the curve- walk away with practical strategies and new connections to power your AI journey.
Categories
Distribution: in-person
Talk language: English
Ticket cost: Free access